Definitions & Scope of This Policy
This Privacy Policy ("Policy") is published by pk386.net ("pk386", "we", "us", "our") and applies to all individuals who access, register an account on, deposit funds with, or otherwise interact with the pk386 online gaming platform, including its website, mobile-optimised interfaces, and any associated digital services.
In this Policy, the following definitions apply:
- "Personal Data" — any information relating to an identified or identifiable natural person, including name, mobile number, email address, CNIC number, financial account details, device identifiers, and IP addresses.
- "Processing" — any operation or set of operations performed on Personal Data, including collection, storage, retrieval, use, disclosure, transmission, and deletion.
- "User" / "Player" / "you" — any individual who accesses or uses pk386 Services, whether as a registered Account holder or a casual website visitor.
- "KYC Data" — Personal Data submitted for the purpose of identity verification, including CNIC copies, photographs, and payment method registration details.
- "Third-Party Service Providers" — technology vendors, payment processors (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast), game content suppliers, fraud detection services, and analytics providers who process Personal Data on behalf of or in connection with pk386.
Scope: This Policy applies globally to all users of pk386.net. Where the laws of any jurisdiction impose stricter data protection obligations than those described in this Policy, pk386 will comply with the applicable stricter standard with respect to users in that jurisdiction.
Categories of Personal Data We Collect
pk386 collects the following categories of Personal Data in connection with the operation of its platform and services:
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number, CNIC document images | Account registration; KYC verification |
| Contact Data | Pakistani mobile number, email address | Account registration; OTP verification |
| Financial Data | JazzCash/EasyPaisa wallet identifiers, bank account details (HBL, UBL, Meezan, Raast), transaction history, deposit and withdrawal records in PKR | Payment processing; withdrawal requests |
| Gaming Data | Bet history, game session records, win/loss data, sports betting selections, PSL/cricket betting records, bonus usage | Platform usage; game participation |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, mobile network provider | Automatic collection via server logs and cookies |
| Usage Data | Pages visited, session duration, clicks, navigation path, game lobby interactions, feature usage patterns | Automatic collection via analytics tools |
| Communications Data | Live chat transcripts, support emails, feedback submitted via contact forms, complaint records | Customer support interactions |
| Responsible Gaming Data | Self-imposed deposit limits, session time settings, cooling-off status, self-exclusion requests | Responsible gaming tool usage |
How We Collect Your Personal Data
pk386 collects Personal Data through the following methods:
3.1 Direct Collection
You provide Personal Data directly to pk386 when you: register an Account on pk386.net; complete the KYC verification process by submitting your CNIC; make a deposit or request a withdrawal; interact with our 24/7 live chat support in Urdu or English; respond to a promotional communication; or submit a responsible gaming tool request through your Account dashboard.
3.2 Automatic Collection
When you access pk386.net, our servers automatically record Technical Data including your IP address, device identifiers, browser characteristics, and the date and time of your visit. This data is collected whether or not you are a registered Account holder and regardless of whether you are logged into a pk386 Account at the time of access.
3.3 Third-Party Sources
pk386 may receive Personal Data about you from third parties in the following circumstances: identity verification and fraud screening services that cross-reference your submitted CNIC details against external databases; payment processors such as JazzCash and EasyPaisa that provide transaction confirmation data; and game software providers that report technical session data in connection with game participation on the pk386 platform.
Pakistani Mobile Data: pk386 primarily identifies users through their registered Pakistani mobile number. This number is used for account access, OTP-based verification, and responsible gaming communications. We treat your mobile number as sensitive contact data and it is never shared with marketing affiliates or sold to commercial third parties.
Legal Basis for Processing Personal Data
pk386 processes your Personal Data on the following legal bases, each of which applies to specific processing activities as described:
- Contractual Necessity — Processing required to operate your pk386 Account, process your deposits and withdrawals in PKR, facilitate your participation in games and sports betting, and provide customer support. Without this processing, pk386 cannot provide its services to you.
- Legal Obligation — Processing required to comply with AML (Anti-Money Laundering) obligations, KYC requirements under our international gaming licence conditions, and reporting obligations to regulatory authorities. This includes processing your CNIC data and transaction records.
- Legitimate Interests — Processing undertaken for the legitimate business interests of pk386, where those interests are not overridden by your privacy rights. This includes fraud detection and prevention, platform security, responsible gaming monitoring, and internal analytics for platform improvement.
- Consent — Where we rely on your consent to process Personal Data, such as for sending promotional communications by SMS or email, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal. Withdrawal of consent does not affect processing activities that rely on other legal bases.
How pk386 Uses Your Personal Data
pk386 uses your Personal Data for the following purposes, each of which is conducted on the legal basis identified in Section 4:
5.1 Account Management & Service Delivery
Operating and maintaining your pk386 Account; processing PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast; processing withdrawal requests; delivering game access and sports betting services including PSL and cricket betting markets; operating the pk386 VIP loyalty programme; and providing 24/7 customer support in Urdu and English.
5.2 Identity Verification & Compliance
Verifying your identity and age (21+) through KYC procedures using CNIC documentation; conducting ongoing AML monitoring of transaction patterns; reporting suspicious transaction activity to regulatory authorities as required by our international gaming licence; and maintaining records required for regulatory audit purposes.
5.3 Security & Fraud Prevention
Detecting and preventing unauthorised account access, account takeover attempts, payment fraud, bonus abuse, and money laundering activity. This includes automated analysis of login patterns, device consistency, IP reputation, and transaction behaviour across the pk386 platform.
5.4 Responsible Gaming
Monitoring gaming behaviour to identify potential indicators of problem gambling; implementing player-requested responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion; and maintaining records of self-exclusion status to prevent re-registration by excluded players.
5.5 Platform Improvement & Analytics
Analysing anonymised and aggregated usage data to improve the pk386 platform, game lobby, payment processing flows, and customer support experience. This analysis does not involve profiling individual players for commercial targeting.
5.6 Marketing Communications
Sending promotional offers, bonus notifications, and product updates to registered pk386 Players who have provided consent for marketing communications, through the channels (SMS or email) specified at the time of consent. See Section 11 for details on managing your marketing preferences.
Data Sharing & Third-Party Disclosure
pk386 does not sell your Personal Data to third parties. We share Personal Data only in the following limited circumstances and with the following categories of recipients:
6.1 Payment Service Providers
Transaction data necessary to process your deposits and withdrawals is shared with your selected Pakistani payment provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast). The data shared is limited to the minimum required to execute the payment transaction. Each payment provider operates under its own privacy terms governing the data they receive in connection with payment processing.
6.2 KYC & Identity Verification Partners
Where pk386 uses third-party KYC or identity verification services to assist in verifying your CNIC details, your identity data is shared with that provider solely for verification purposes and under a contractual data processing agreement that prohibits use of your data for any other purpose.
6.3 Game Software Providers
Technical session data (game round identifiers, bet amounts, and session timestamps) is shared with certified game providers — such as Evolution Gaming, Pragmatic Play, PG Soft, and Jili Games — to the extent required for game operation, fairness certification, and dispute resolution. These providers do not receive your Identity Data or Contact Data.
6.4 Regulatory & Law Enforcement Authorities
pk386 may be required to disclose your Personal Data to regulatory authorities, licensing bodies, financial intelligence units, or law enforcement agencies in response to a lawful request, court order, or legal obligation arising from our international gaming licence conditions or applicable law.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of pk386's assets, your Personal Data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections as those described in this Policy.
Important: pk386 does not share your Personal Data with advertising networks, social media platforms, or data brokers for commercial marketing purposes. Your data is not used to build advertising profiles or sold to third parties for their own direct marketing use.
Cookies & Tracking Technologies
pk386.net uses cookies and similar tracking technologies to operate its platform effectively and improve the user experience. Cookies are small data files stored on your device when you visit pk386.net.
7.1 Types of Cookies Used by pk386
- Strictly Necessary Cookies — Essential for basic platform functionality, including maintaining your logged-in session, processing your bets, and operating the payment checkout flow. These cookies cannot be disabled without disrupting your ability to use pk386.
- Functional Cookies — Remember your preferences such as language settings and game lobby filters to provide a more personalised experience on your next pk386 session.
- Performance & Analytics Cookies — Collect anonymised data on how users navigate pk386.net, which pages are visited most frequently, and where users encounter difficulties. This information is used to improve platform design and performance.
- Security Cookies — Used by pk386's fraud detection and account security systems to identify suspicious access patterns and protect registered accounts from unauthorised access.
7.2 Managing Cookies
You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain pk386 features, including saved preferences and session continuity. Strictly necessary cookies cannot be disabled through browser settings, as they are required for the pk386 platform to function.
Data Security Measures
pk386 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include:
- Transport Layer Security (TLS) — All data transmitted between your device and pk386.net is encrypted using 256-bit SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
- Encrypted Data Storage — Sensitive data including CNIC details, financial records, and password hashes are stored in encrypted form in access-controlled database environments. Passwords are never stored in plaintext.
- Multi-Factor Authentication — pk386 offers OTP-based login verification delivered to your registered Pakistani mobile number, providing an additional layer of protection beyond password credentials.
- Access Controls — Internal access to your Personal Data is restricted to pk386 personnel who require it for their operational or compliance roles, governed by role-based access controls and monitored access logs.
- Intrusion Detection & Monitoring — pk386's technical infrastructure is monitored continuously for unusual access patterns, potential security breaches, and unauthorised data access attempts.
- Regular Security Reviews — pk386 conducts periodic reviews of its security practices and vulnerability assessments to identify and remediate potential weaknesses in its data protection infrastructure.
Player Responsibility: While pk386 implements robust security measures on its side, you are also responsible for maintaining the security of your Account. Do not share your pk386 password or OTP codes with any person. pk386 staff will never ask you for your password. If you suspect your Account has been compromised, contact pk386 support immediately via 24/7 live chat.
Data Retention Periods
pk386 retains your Personal Data only for as long as it is necessary for the purpose for which it was collected, or as required by our legal and regulatory obligations as an internationally licensed gaming operator. The following retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data (name, mobile, email) | Duration of Account + 5 years post-closure | Regulatory / AML obligation |
| KYC documents (CNIC copies) | Duration of Account + 7 years post-closure | International gaming licence condition |
| Financial transaction records (PKR deposits, withdrawals) | 7 years from transaction date | AML compliance obligation |
| Gaming history (bets, game sessions, PSL/cricket bets) | 5 years from session date | Dispute resolution; regulatory audit |
| Customer support communications | 3 years from last communication | Dispute resolution; service quality |
| Self-exclusion records | Duration of exclusion + 7 years | Responsible gaming compliance |
| Technical / usage data (IP logs, device logs) | 13 months from collection | Security; fraud prevention |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent for regulatory purposes |
At the end of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.
Your Privacy Rights
As a user of pk386, you hold the following rights with respect to your Personal Data. These rights may be exercised by contacting the pk386 compliance team through the live chat or email channels described in Section 15 of this Policy:
pk386 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, the response period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it. If your request relates to data that pk386 is legally obligated to retain, we will explain the applicable retention obligation in our response.
Marketing Communications
pk386 sends promotional communications — including bonus notifications, deposit match offers, free spins announcements, PSL betting promotions, and VIP loyalty updates — to registered Players who have provided consent to receive such communications at the time of Account registration or subsequently through their Account settings.
11.1 Channels Used
Marketing communications from pk386 are delivered via SMS to your registered Pakistani mobile number and/or email to your registered email address, based on the channel preferences you selected when providing consent.
11.2 Withdrawing Marketing Consent
You may withdraw your consent to receive marketing communications from pk386 at any time by: updating your communication preferences in the Account settings panel of your pk386 dashboard; or contacting pk386 support via 24/7 live chat in Urdu or English and requesting to be removed from all marketing communications.
Withdrawal of marketing consent does not affect transactional communications that pk386 is obligated to send in connection with your Account, including deposit confirmation messages, withdrawal notifications, and responsible gaming alerts.
Children's Privacy & Age Verification
Strict Age Restriction: pk386 does not knowingly collect Personal Data from any individual under 21 years of age. All pk386 Services are exclusively intended for adults who are 21 years of age or older. Age is verified through mandatory CNIC-based KYC procedures applied to all registered Accounts prior to first withdrawal.
If pk386 becomes aware that Personal Data has been collected from an individual under 21 years of age, the following actions will be taken immediately: the Account will be permanently closed; all funds will be returned to the originating payment method; all Gaming Data associated with the Account will be deleted from active databases; and KYC documentation will be retained only for the minimum period required to document the age violation and Account closure.
Parents and guardians who believe a minor has registered a pk386 Account should contact our support team immediately via 24/7 live chat. pk386 is committed to responding to all underage account reports within 24 hours and completing the account closure process on the same day where technically possible.
International Data Transfers
pk386 operates as an internationally licensed gaming platform, and certain aspects of its technical infrastructure — including data hosting, game server operations, and third-party payment processing — may involve the transfer of Personal Data to jurisdictions outside Pakistan.
Where such international transfers occur, pk386 ensures that appropriate safeguards are in place to protect your Personal Data to a standard at least equivalent to that described in this Policy. These safeguards may include contractual data processing agreements with third-party service providers, binding corporate rules, or reliance on adequacy determinations applicable to the destination jurisdiction.
Your JazzCash and EasyPaisa payment data is processed within Pakistan by the respective mobile financial service providers, in accordance with their own privacy policies and the regulatory framework applicable to Pakistani payment service providers. pk386 does not transmit your PKR payment data to servers located outside Pakistan during the deposit or withdrawal process.
Amendments to This Privacy Policy
pk386 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing activities, or the services available on the pk386 platform. The date of the most recent revision is stated at the top of this Policy and in the effective date notice displayed on the page.
Material amendments — meaning changes that substantially affect how we collect, use, or share your Personal Data — will be communicated to registered Players by notice posted on pk386.net and, where we hold your contact details, by notification to your registered Pakistani mobile number or email address.
Your continued use of any pk386 Service following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not accept the updated Policy, you must cease using pk386 Services and may request Account closure through the support team.
Contact & Privacy Complaints
For any questions, concerns, or formal complaints relating to this Privacy Policy or pk386's handling of your Personal Data, you may contact the pk386 data protection team through the following channels:
- 24/7 Live Chat — Available through your logged-in pk386 Account dashboard at all times. Please indicate "Privacy Request" or "Data Protection" in your opening message so the chat is routed to the appropriate team. Available in Urdu and English.
- Email — support at pk386.net (plain text address — not a clickable link). Please include "Privacy Policy" or "Data Rights Request" in the subject line, along with your registered Account mobile number and a description of your request.
pk386 acknowledges all privacy-related correspondence within 48 hours and aims to provide a substantive response within 30 calendar days. For data rights requests that require verification of your identity before processing, we may request confirmation of your CNIC-registered name and Account mobile number before proceeding.
If you are not satisfied with pk386's response to a privacy complaint, you may be entitled to escalate your complaint to the relevant data protection authority or regulatory body in the jurisdiction applicable to your circumstances. pk386 will cooperate fully with any such regulatory review in accordance with its international licensing obligations.